Subscription Agreement
Last update: August 14, 2025

This Subscription Agreement (“Agreement”) contains terms and conditions that govern your purchase of subscriptions to, and use of the Services (as defined below) and is a contract between Web Technomatic Pte Ltd (“EZrewardcard,” “we,” “our,” or “us”), a company incorporated in Singapore, and you or the entity or organization you represent (“Customer”).

If you are an individual using the Services for your own purposes: (1) all references to “Customer” are to you, and (2) you represent that you are at least 18 years old (or the age of majority in your jurisdiction) and otherwise able to enter legally binding contracts.

If you are using the Services on behalf of an entity or organization: (1) all references to “Customer” are to that entity or organization, and (2) you represent you have authority to bind that entity to this Agreement.

This Agreement becomes binding when (1) you access or use the Services, (2) you click an “I Accept,” “Sign up,” or similar button referencing this Agreement, or (3) an Order (as defined below) is entered.

1. ORDERS

This Agreement sets forth the terms under which the Customer may access and use EZrewardcard Services per one or more Orders. Subject to the terms of an Order, the Services will support Customer’s operation of a digital loyalty program for Customer’s business or organization.

2. ACCESS AND USE

2.1. Subject to the Order and this Agreement, we grant you a limited, nonexclusive, non-transferable right to access and use the Services for the Customer’s environment, in accordance with the Documentation, during the Order Term.

2.2. Except as expressly stated, all rights not granted are reserved.

3. AVAILABILITY

We aim to ensure the Services are Available at least 99.8% of the time, exclusive of specified Exceptions (“Availability Standard”). If, in any two consecutive months, actual Availability falls below the Standard, you may terminate the applicable Order in the following month by written notice and receive a Prorated Refund.

4. SUPPORT

Support is provided by email. We will respond to all support requests within 48 hours. Our sole obligation is re-performance of the applicable Support for any failure to provide Support with reasonable skill, care, and diligence.

5. SECURITY AND PRIVACY

5.1. Both parties will use reasonable administrative, physical, and technical safeguards (in line with Singapore PDPA, Malaysia PDPA, and applicable industry practice) to protect Customer Data from accidental or unauthorised disclosure.

5.2. Customer is responsible for secure configuration of the Services, maintaining the security of Customer Credentials, and promptly notifying us of any suspected unauthorized access.

5.3. We do not require Sensitive Information for your use of the Services. You agree not to submit Sensitive Information (see Definitions) and will limit Personal Information included in Account Data to only what is necessary for account creation and administration.

5.4. We may process Account Data, Customer Data, and Usage Data:

  • (a) to manage accounts and deliver the Services;

  • (b) to improve the Services and for analytics;

  • (c) to comply with applicable law, including aggregated or anonymized analysis.

5.5. Data Processing Addendum (DPA): If Customer Data includes personal data regulated under Singapore PDPA, Malaysia PDPA, GDPR, or other applicable laws, and you require a DPA, you may request one from dpo@webtechnomatic.com.

6. CUSTOMER RESPONSIBILITIES AND RESTRICTIONS

6.1. Customer is solely responsible for:

  • (a) the Customer environment and Authorized User access;

  • (b) Customer Data, Account Data, and Credentials;

  • (c) providing necessary notices and consents for personal information;

  • (d) ensuring use complies with Documentation, the Acceptable Use Policy, and applicable laws.

6.2. Customer shall not:

  • (a) allow unauthorized persons access;

  • (b) attempt unauthorized access to Services;

  • (c) misuse Intellectual Property rights;

  • (d) resell, rent, or lease the Service;

  • (e) upload Malicious Code;

  • (f) use the Services illegally.

6.3. We may suspend access in case of violations, with notice where appropriate.

7. COMPLIANCE

Both parties will comply with all applicable laws, including privacy, anti-bribery, sanctions, and export controls.

8. PRICING

Customer agrees to pay fees as per Orders or Pricing Page; fees do not include taxes.

9. TAXES

Customer is responsible for applicable taxes excluding those based solely on provider's income.

10. PRIVATE LABEL

If the Customer purchases the “private label” option as part of an Order or Service Plan, such use shall be subject to the Web Technomatic Pte Ltd standard Private Label Policy, available at https://ezrewardcard.com/private-label-policy.

11. INTELLECTUAL PROPERTY

Customer owns Customer Data and related rights; we own the Services, Documentation, Feedback, and related rights.

12. CONFIDENTIALITY

Both parties agree to maintain confidentiality of designated information and are allowed disclosure only to authorized personnel or under law.

13. DISCLAIMERS

Services are provided “as is,” without warranties beyond those required by law.

14. LIMITATION OF LIABILITY

Neither party is liable for indirect, incidental, special, or consequential damages; liability is capped at fees paid in prior 12 months; exclusions apply per detailed section.

15. TERMINATION

Terms covering termination, refund, and data access post-termination are outlined with survival provisions for relevant clauses.

16. INDEMNIFICATION

Each party agrees to indemnify the other under specified conditions.

17. BUSINESS CONTINUITY

We maintain appropriate backup and disaster recovery systems.

18. PUBLICITY

Neither party may use the other’s name or logo without permission except listing customers publicly.

19. NOTICES

Notices must be in writing and sent to designated addresses; effective timing rules apply.

Customer contact details updated through notice.

20. ASSIGNMENT

Assignment requires provider’s consent except for mergers or sales.

21. GOVERNING LAW

This Agreement is governed by Singapore law, with exclusive jurisdiction in Singapore courts; the UN Convention on Contracts for the International Sale of Goods is excluded.

22. FORCE MAJEURE

Neither party liable for delays due to uncontrollable events; notice and mitigation required.

23. MISCELLANEOUS

Entire agreement provisions, amendment, waiver, severability, and headings.

24. DEFINITIONS

  • Account Data

  • Affiliate

  • AUP

  • Authorized User

  • Available

  • Confidential Information

  • Customer Data

  • Documentation

  • DPA

  • Exceptions

  • Feedback

  • GDPR

  • Intellectual Property Rights

  • Malicious Code

  • Order

  • Order Term

  • Party

  • Personal Information

  • Pricing Page

  • Privacy Policy

  • Process / Processing

  • Sensitive Information

  • Service Plan

  • Services

  • Support

  • Usage Data

To request a DPA or for questions, contact dpo@webtechnomatic.com.