Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
Information we collect
Information we collect falls into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Device Type
Operating system
Unique device identifiers
Device settings
Geo-location data
Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information - for example, when you submit content to us, when you participate in any of our giveaways, sweepstakes, or promotions or when you contact us - which may include one or more of the following:
Name
Email
Phone/mobile number
Legitimate reasons for processing your personal information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and use of information
We may collect personal information from you when you do any of the following on our website:
- Enter any of our competitions, contests, sweepstakes, and surveys
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform's core features and services
- to contact and communicate with you
- for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- to send you marketing and promotional communications. To opt out of these communications, please see “Your rights and controlling your personal information"
- to deliver you personalised and targeted advertising tailored to your interests
- to run competitions, sweepstakes, and/or offer additional benefits to you
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, Our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
Security of your personal information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring you do not make your personal information publicly available via our platform.
How long we keep your personal information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information such as an email address when contacting us about a specific enquiry, we may retain this information for the duration of your enquiry remaining open as well as for our own records so we may effectively address similar enquiries in future. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Children’s privacy
We do not aim any of our products or services directly at children under the age of 13 and we do not knowingly collect personal information about children under 13.
Disclosure of personal information to third parties
We may disclose personal information to:
- a parent, subsidiary or affiliate of our company
- third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, analytics, error loggers, debt collectors, maintenance or problem-solving providers, professional advisors, and payment systems operators
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition, sweepstakes, or promotion we run
- credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors who assist us in providing information, products, services, or direct marketing to you
- third parties to collect and process data
- an entity that buys, or to which we transfer all or substantially all of our assets and business
We engage third-party service providers acting as data processors to support the operation of our Services, such as platform hosting, data storage, analytics, payment processing and customer support. All such providers are contractually bound to protect your personal information and use it only as instructed by us.
For commercial confidentiality and security reasons, we do not disclose the identities of our third-party technology partners in this Privacy Policy. Our agreements with these service providers include confidentiality terms that prevent us from revealing their identities or other commercially sensitive information to end users or customers. Therefore, this Privacy Policy does not name specific technology partners involved in delivering the platform.
International transfers of personal information
The personal information we collect is stored and/or processed in United States of America (the), Singapore, or where we or our partners, affiliates, and third-party providers maintain facilities. We ensure that any international transfer of personal information, including those involving third-party processors, is conducted in accordance with applicable data protection laws and contractual safeguards. These third-party processors provide services exclusively on our behalf and under our instructions.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your rights and controlling your personal information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Opt out of communications: You may opt out of receiving communications from us, including marketing and promotional messages, at any time. To do so, use the opt-out facilities provided in the communication. For example, you can click the “unsubscribe” link included in any marketing email we send you, reply “STOP” to any SMS messages we send you, visit https://www.ezrewardcard.com/, or contact us at directly using the contact information provided in this privacy policy. In certain cases, we may request additional information to verify your identity before processing your opt-out request.
Please be aware that even if you opt out of communications, we may still contact you when necessary for non-promotional purposes, including, but not limited to, managing your account, responding to service enquiries, or providing important updates related to your use of our services.
Use of cookies
We use "cookies" to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified.
Please refer to our Cookie Policy for more information.
Business transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to this policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional disclosures for U.S. states privacy law compliance.
The following section includes provisions that comply with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the residents of those states. Specific references to a particular state (in a heading or in the text) are only a reference to that state's law and applies only to that state's residents. Non-state specific language applies to all of the states listed above.
Do not track
Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
Cookies and pixels
At all times, you may decline cookies from our site if your browser permits. Most browsers allow you to activate settings on your browser to refuse the setting of all or some cookies. Accordingly, your ability to limit cookies is based only on your browser’s capabilities. Please refer to the Cookies section of this privacy policy for more information.
California privacy laws - CPPA
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organisations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
California notice of collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
- Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
- Customer records, such as billing and shipping address, and credit or debit card data.
- Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
- Commercial information, such as products or services history and purchases.
- Geolocation data.
- Inferences, such as information about your interests, preferences and favourites.
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
Right to know and delete
You have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information was collected;
- The categories of personal information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
- The business or commercial purpose for collecting or selling the personal information; and
- The specific pieces of personal information we have collected about you.
To exercise any of these rights, please contact us using the details provided in this privacy policy.
Shine the light
In addition to the rights discussed above, you have the right to request information from us regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
Additional disclosures for General Data Protection Regulation (GDPR) compliance (EU)
Data controller / data processor
The GDPR distinguishes between organisations that process personal information for their own purposes (known as "data controllers") and organisations that process personal information on behalf of other organisations (known as "data processors"). We, Web Technomatic Pte Ltd, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
Legal bases for processing your personal information
We will only collect and use your personal information when we have a legal right to do so. In which case, we will collect and use your personal information lawfully, fairly, and in a transparent manner. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Consent from you
Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however this will not affect any use of your information that has already taken place. You may consent to providing your email address for the purpose of receiving marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about how to withdraw your consent, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
Performance of a contract or transaction
Where you have entered into a contract or transaction with us, or in order to take preparatory steps prior to our entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details in order to respond.
Our legitimate interests
Where we assess it is necessary for our legitimate interests, such as for us to provide, operate, improve and communicate our services. If you submit comments intended for publishing on our site, we may require some details about you in order to identify you as the content author. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with the law
In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information in order to comply with the law, please feel free to enquire using the details provided in the Contact Us section of this privacy policy.
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your rights and controlling your personal information
Restrict: You have the right to request that we restrict the processing of your personal information if:
- you are concerned about the accuracy of your personal information;
- you believe your personal information has been unlawfully processed;
- you need us to maintain the personal information solely for the purpose of a legal claim; or
- we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
Data portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or
products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 30 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Singapore — Personal Data Protection Act (PDPA) provisions
Scope and contact
We are committed to complying with the Singapore Personal Data Protection Act 2012 (PDPA) in respect of personal data collected, used or disclosed in Singapore.
We will acknowledge PDPA enquiries promptly and aim to respond within 30 calendar days. If we need more time (for example, to verify identity or obtain information from third parties) we will notify you and provide a revised timeframe.
Purposes of collection, notification and use
We collect, use and disclose personal data in Singapore only for purposes that a reasonable person would consider appropriate in the circumstances and which we have notified you of at or before the time of collection. Common purposes include:
- providing, operating and managing our platform, services and features;
- account creation, authentication, billing and payment processing;
- customer support and handling enquiries, disputes or refunds;
- security, fraud detection, abuse prevention and legal compliance;
- analytics, product development and service improvement; and
- marketing, promotions and communications where we have obtained the required consent.
We will not use personal data for purposes that are incompatible with those notified to you without obtaining additional consent or relying on another permitted exception under the PDPA.
Consent and withdrawal of consent
We will collect, use or disclose personal data in Singapore only with your consent unless an exception under the PDPA applies. Consent may be express (written or electronic) or can be implied from the context of the relationship (for example, when you sign up for a service). By providing personal data to us you agree that we may collect, use and disclose it for the purposes set out in this policy.
You may withdraw your consent at any time by:
We will process withdrawal requests promptly. Withdrawing consent may affect our ability to provide certain services or features. We will notify you of any consequences of withdrawal when you make the request.
Access, correction and request procedures
You may request access to or correction of personal data we hold about you.
How to make a request
- Email: dpo@webtechnomatic.com
- Provide: sufficient details to identify yourself, the data you are requesting, and any supporting ID documents we reasonably require.
Verification, fees and timeframes
- We may require proof of identity before fulfilling requests to protect personal data.
- We aim to respond to properly verified access or correction requests within 30 calendar days. If we need more time we will notify you with reasons and a revised timeframe.
- Where permitted by law, we may charge a reasonable fee for access requests; any fee will be disclosed before processing.
If we refuse your request, we will explain the reason and, where applicable, inform you of any review or appeal options.
Accuracy, protection and retention
Accuracy
We will make reasonable efforts to ensure personal data in our possession or under our control is accurate and complete for the purposes for which it is to be used. Please tell us promptly if your personal data changes.
Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised or accidental access, disclosure, alteration, loss or other risks. Measures include, as applicable:
- access controls and role-based permissions;
- encryption of sensitive personal data in transit and, where appropriate, at rest;
- secure data storage and network protections;
- regular security assessments and vulnerability testing; and
- staff training on data protection and incident response.
Breach response and notification
We maintain an incident response plan. If a data breach occurs that causes, or is likely to cause, significant harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) and affected individuals in accordance with PDPC guidance and timelines.
Retention and disposal
We retain personal data only as long as necessary to fulfil the purposes described in this policy, to meet legal or regulatory obligations, or to resolve disputes. When personal data is no longer required, we will securely delete or irreversibly anonymise it.
Use of service providers, processors and overseas transfers
We engage third-party service providers (for example, payment processors, cloud hosting providers, analytics vendors, and support providers) to process personal data on our behalf. We take reasonable steps to ensure these providers implement appropriate security controls and only process data as instructed.
Overseas transfers
Where personal data is transferred to or accessible from outside Singapore, we will put in place contractual and other safeguards required by the PDPA (for example, contractual obligations, security measures, and due diligence). We will ensure that transfers provide a comparable standard of protection to that under the PDPA.
Direct marketing, Do Not Call (DNC) and robocall rules
Direct marketing
We may use personal data to send marketing and promotional communications where permitted by law. For existing customers, we may send direct marketing unless you opt out; for prospective customers or non-customers, we will obtain consent where required.
Opt-out
Every marketing message will include an easy opt-out method (for example, an unsubscribe link or clear instructions). You may also opt out at any time by emailing dpo@webtechnomatic.com.
Do Not Call (DNC) and related rules
- National DNC registry: We comply with Singapore’s Do Not Call (DNC) requirements. We will not send marketing calls or SMS to numbers registered on the national DNC registry for the categories covered by that registry.
- Unsolicited commercial electronic messages: We will not send promotional electronic messages (for example promotional emails or SMS) where consent is required and has not been obtained.
- Automated calls/robocalls: We will not use automated robocalling systems for marketing without appropriate consent and compliance with applicable Singapore regulations.
If you receive a marketing call, SMS or email from us in error, please notify us at dpo@webtechnomatic.com and we will stop such communications and investigate.
Accountability, record keeping and staff training
We keep records necessary to demonstrate compliance with the PDPA and maintain internal policies and procedures addressing data protection. We provide training to staff who handle personal data and periodically review our practices and third-party arrangements.
Data protection roles: controller vs processor (applies to merchants/platform users)
When we process personal data as part of providing our platform to merchants or business customers:
- Controller role: Where we determine the purposes and means of processing personal data (for example, when we process our own customer or employee data), we act as the data controller.
- Processor role: Where we process personal data on behalf of a merchant or other customer using our platform, we act as a data processor and will process data only on the documented instructions of that merchant/customer. In such cases the merchant/customer remains responsible for notifying individuals and obtaining any necessary consents.
Merchants or customers using our platform should contact their account representative or dpo@webtechnomatic.com for any questions about roles and responsibilities.
Fees and identity verification
We may require proof of identity before fulfilling access or correction requests to protect personal data. Where permitted by law, we may charge a reasonable fee for access requests; any fee will be disclosed before processing.
Complaints and PDPC contact
If you are not satisfied with our handling of a PDPA enquiry, request or complaint, you may escalate the matter to the Personal Data Protection Commission (PDPC): https://www.pdpc.gov.sg/
Additional privacy matters for Singapore
- Data minimisation: We will limit collection to only what is necessary for the stated purposes and avoid collecting unnecessary personal data.
- Purpose binding: We will not use personal data for purposes materially different from those notified at collection unless we obtain consent or rely on another permitted exception.
- Anonymisation: Where practical, we will use anonymised or aggregated data for analytics and reporting.
- Data portability: Where technically feasible and requested, we will provide personal data in a commonly used and machine-readable format to facilitate lawful data portability requests.
- Automated decision-making: We do not use fully automated decision-making that produces legal or similarly significant effects on individuals. If this changes, we will notify affected individuals and provide appropriate rights information.
- Public and social content: Content you post publicly (for example, public reviews, forum posts, or comments) may be visible to others. We are not responsible for third-party copying or retention of content once it is made public.
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Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer:
Web Technomatic Pte Ltd
60 Paya Lebar Road
#06-28 Paya Lebar Square
Singapore 409051
Email: dpo@webtechnomatic.com